FAQ

Frequently Asked Questions

Ubisoft has partnered with Amplifier to help raise relief funds for victims of the Northern California wildfires.  Once finished, Ubisoft will make a donation to the Redwood Credit Union's North Bay Fire Relief Fund of all net proceeds.

 

What is a Presale?

The Assassin's Unite Norcal Strong shirt is being run as a presale.  This site will receive orders for 30 days. Payment will be captured upon order placement with a shipment date no more than two weeks after the presale ends.  We do this to capture demand for each product up front, ensuring we don't waste money on excess inventory.  

When will I get my order?

We expect all orders to ship by the second week of December.  For US-based customers, deliveries can be expected before Christmas.  

Can I track my order?

Once your order is shipped, you will receive a confirmation email with carrier information and tracking number.  A link to your order's tracking status will be included in the email.

Can I return or exchange my order?

We cannot accept returns or exchanges. Orders can be edited or canceled up to the end of the presale period, but refunds or exchanges cannot otherwise be accommodated.

What is the fiber content of your garments?

Our T-shirt is 100% cotton.  Our hoodie is 60% cotton and 40% polyester.  For care instructions, please refer to the specifications on the garment's care label.

Do you have a size chart for your garments?

Please refer to the below size charts for our garments.

T-Shirt
Size Width (IN) Length (IN) Sleeve Center Back (IN)
S 18 28 15.63
M 20 29 17
L 22 30 18.5
XL 24 31 20
2XL 26 32 21.5
3XL 28 33 22.88

 

Hoodie
Size Width (IN) Length (IN) Sleeve Center Back (IN)
S 20.5 28 25.5
M 21.5 29 26
L 24 30 26.5
XL 26 31 27
2XL 28 32 27.5
3XL 30 33 28

Who is Amplifier?

Amplifier has provided consulting, merchandising and logistics services for ecommerce businesses since 2000.  They have shipped millions of orders and managed hundreds of pre-sales. Amplifier will print and fulfill all NORCAL STRONG orders on Ubisoft's behalf for this special project.  They are based in Austin, Texas.